Customer Success Manager – Part-Time/Remote

Clearwall Safety Consultants LLC is a growing company committed to providing prevention-focused holistic safety & security solutions to our clients in government, education, and business. Our team consists of subject matter experts (SME) in law enforcement, security, and emergency management, who provide training and expert consultation throughout diverse industries. 

We are looking for a part-time Customer Success Manager (CSM) to support our SMEs by identifying client needs and coordinating the appropriate individual or team to address those needs. The CSM is expected to work with resources across the organization to help customers realize business results. The CSM serves as the pre- and post-sale conduit for our customers.

Responsibilities:

  • Serve as an advocate and partner to Clearwall’s most strategic customers.
  • Identify customer resource requirements and dependencies and address gaps.
  • Collaborate and communicate with internal teams to ensure alignment on plans and services.
  • Liaise between customer and Clearwall internal teams.
  • Drive cross-functional opportunities for growth.

Qualifications:

  • More than 3 years of customer-facing experience managing to successful and proven outcomes.
  • Experience working in a highly regulated industry such as finance, banking, or health care is desired. 
  • Experience working in or with the Federal government is preferred. 

Interested candidates should email a current resume and cover letter here.

Clearwall Safety Consultants LLC is an Equal Opportunity Employer. Clearwall Safety is committed to building a diverse team of talented individuals who bring different perspectives to the discussion and who feel a sense of inclusion and belonging when they join our team. Individuals seeking employment at Clearwall Safety are considered without regards to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.